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Retailers - Brands

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My Account & Registration (Retailers)

How can I register to access sales?

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What documents are required to validate my access to Youmoq?

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Why has my account been rejected?

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How can I change my professional information?

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Can I have multiple accounts for different points of sale?

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I forgot my password. How do I reset it?

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I did not receive the confirmation email after registering. What should I do?

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Can brands see my login email address?

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Purchasing & Ordering (Retailers)

How are sales organized on Youmoq?

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How much does a Discovery Pack cost?

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Once the sale is over, can I reorder the same products?

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What is the average discount rate?

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Are these the brands' current collections?

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Is VAT included in the prices shown?

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How does 60-day deferred payment work?

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What payment methods are accepted on the platform?

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Do brands issue invoices themselves?

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What is the delivery time?

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What happens if a product arrives damaged?

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Now it's the brands' turn

How to become a partner and make your first sale?

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What is the payment deadline after a sale?

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What types of products can be offered in a Discovery Pack?

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Who decides the discount level applied to products, and how do you protect my price?

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How do you ensure that products are not resold through unauthorized channels?

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How do you guarantee the confidentiality of our prices and stock sales?

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What are the costs for my brand?

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How are shipments handled?

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Technical & legal aspects

What are your General Terms and Conditions of Sale and Purchase (GTC/GTCP)?

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What is your privacy policy?

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How do I contact technical support or customer service?

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Where can I find Youmoq's legal information?

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