Click on "Sign up" and fill out the form. Our team will validate your status as an independent retailer (physical store or B2C e-commerce) to give you access to our exclusive selections.

The only document required is your valid SIRET number. We manually verify each registration to protect the confidentiality of purchase prices and guarantee territorial exclusivity.

Youmoq is strictly reserved for retail professionals.

Common reasons for refusal:

1. Your APE code does not correspond to retail trade.
2. We were unable to verify the existence of your store (no website or physical address).
3. You are an individual.

You can update most of your information directly from your Retailer Area once you are logged in:

1. Go to the "My Profile" or "Account Settings" section.
2. Change your shipping addresses, contact details, or preferences.
3. Click "Save. "

Special cases:
To change crucial legal information such as your SIRET number or the official name of your company, please contact our customer service department at retail@youmoq.com.

For security and eligibility verification reasons, these changes are manually validated by us within 24 hours.

In principle, only one account is created per legal entity (SIRET).

However, if you manage multiple physical stores located in different geographic areas:

1. You can save multiple shipping addresses within your single account.
2. This allows you to reserve territorial exclusivity for each of your points of sale.

If your stores have separate SIRET numbers or if you need separate administrative management for each point of sale, please contact our support team at retail@youmoq.com. We will help you configure your access to optimize your Pack reservations by zone.

It's very simple:

1. Click on the "Login" icon at the top right of the page.
2. Select the "Forgot your password?" link.
3. Enter the email address associated with your Youmoq account.
4. You will immediately receive an email containing a secure link to choose your new password.

Note: If you do not receive the email within 2 minutes, please check your spam folder.

Don't panic, here's what to do:

1. Check your spam folder: The confirmation email sometimes ends up there. If you use Gmail, remember to check the "Promotions" tab as well.
2. Please wait a few minutes: Depending on your carrier, it may take a short while for the message to be sent.
3. Contact us: If you still haven't received anything after 10 minutes, send a message to retail@youmoq.com. Our team will manually validate your registration to give you immediate access.

No. Your personal email address and login credentials remain strictly confidential and are never shared with brands.

When a brand receives an order, it only accesses the information necessary for the smooth running of the transaction and the commercial relationship:

• The name of your store.
• Your city and location.
• Details of the products ordered.

This allows you to maintain control over your communication channels while benefiting from connections with our partner brands.

Every Monday, we launch an exclusive themed sale (e.g., "Tableware," "Summer Scents"). We select 10 brands, each offering a Discovery Pack of their best-sellers. Each sale lasts 72 hours, and each pack is limited to only 20 copies for our entire network.

The packs are designed to be affordable and make it easy to try out new brands. The price generally ranges from €150 to €300 excluding tax, and shipping is always included. The price you see is the final price you pay: no unpleasant surprises at checkout.

No. Our sales are limited-time events and limited to 20 items per brand to ensure exclusivity. Once the 72-hour sale is over, the pack is no longer available. For future restocking, we will put you in direct contact with the brand so you can order outside of the platform, without Youmoq commission.

For our flash sales, brands typically offer a 25% discount on their usual wholesale price. This allows you to test new bestsellers with a very attractive margin, while benefiting from free shipping.

Yes. Youmoq selects bestsellers and new items from current collections. You buy products that are at the heart of the trend to boost your sales.

No. As a professional platform, the purchase prices of your packs are displayed excluding tax. VAT will be calculated and added to the total amount when you confirm your shopping cart.

However, to help you instantly assess your profitability:

• We indicate the recommended retail price (RRP) including tax for each product.
• This allows you to immediately see your potential gross margin on each Discovery Pack.

This is Youmoq's major advantage in preserving your cash flow. Once your account has been validated, you can pay for your orders 30 days after the date of purchase.

• The principle: You order your Discovery Packs today, receive them in your store within a few days, start selling them, and are only charged a month later.
• Eligibility: This service is available subject to validation of your application during registration (analysis of the legal existence and financial health of your business).
• No hidden fees: This payment term is a service included to facilitate the development of independent stores on our platform.

We offer secure payment solutions tailored to the needs of professional retailers:

• Credit Card (Visa, MasterCard, Amex): For immediate confirmation of your order.
• Bank Transfer: Ideal for large amounts or if you prefer not to use a business card.
• 30-Day Deferred Payment: Subject to eligibility, you can pay for your purchases by SEPA direct debit or card 30 days after placing your order, allowing you to sell your products before paying for them.

All transactions are secured by our payment partner, ensuring that your banking details are protected.

No. To simplify your accounting management, Youmoq bills you directly for all your purchases.

• One invoice: Even if you purchase Discovery Packs from five different brands during the same sale, you will only receive one combined invoice.
• A single point of contact: For any questions regarding your billing or payment (particularly for 30-day payments), you have a single point of contact: our customer service department.

This saves you from having to create dozens of supplier files in your accounting system and greatly simplifies your administrative follow-up.

Responsiveness is at the heart of our model. Once the 72-hour flash sale has ended:

• Immediate preparation: Brands prepare your packs the day after the sale.
• Fast shipping: Delivery time is generally 3 to 5 business days for France and nearby European countries.
• Real-time tracking: You will receive a tracking number as soon as your order leaves the brand's warehouse.

The Youmoq bonus: Since we organize bulk pickups of packages directly from brands, we have better control over delivery times to ensure you receive your orders quickly at your store.

Your satisfaction is our priority. If a package arrives damaged or if an item is defective:

1. Report it quickly: You have 3 business days after receipt to notify us via your customer account or by email at retail@youmoq.com.
2. Send us a photo: A simple photo of the product and the package is sufficient for us to open a dispute file.
3. Refund or Credit Note: Once the defect has been identified, we will immediately issue a refund or credit note for your next order.

Youmoq takes care of everything: We handle the dispute directly with the carrier and the brand. You don't have to do anything complicated; we protect your margin and your stock.

It's simple, fast, and non-binding:

1. Application: Fill out our form (2 minutes).
2. Curation: Our team analyzes your universe within 24 hours to verify its suitability for our upcoming themes.
3. Planning: If approved, we will work with you to define the Discovery Pack and the date of your 72-hour flash sale.

Your cash flow is our priority. Payment for your sales is guaranteed and made within 24 hours after your packages are picked up by our carrier. You don't have to wait for stores to pay us; Youmoq advances you the funds.

We exclusively select your bestsellers and new products. Youmoq is a showcase for your current collections, helping you to gain a lasting foothold with new retailers with your most successful products.

You remain in complete control. You are free to set the price of your Discovery Pack.

To ensure the success of your 72-hour flash sale, we generally recommend a 25% discount on your usual wholesale price. Here's how we protect your pricing strategy:

• Private Access: Your prices are never indexed on Google or visible to the general public. Only merchants whose SIRET number has been validated by us can view them.
• Limited-time offer: The discount is limited in time (72 hours) and quantity (20 packs). This prevents any "erosion" of your market price in the long term.
• Product Promotion: We don't present your offer as a promotion, but as an exclusive welcome offer to allow new stores to try out your best-sellers risk-free.

We implement a "Controlled Distribution" policy to protect the integrity of your brand:

• Strict verification (KYB): Each buyer is a professional whose legal existence (SIRET), physical store address, and sales consistency we verify manually. We systematically refuse profiles of resellers who are exclusively present on marketplaces (Amazon, eBay, etc.).
• Final approval: For each sale, you have access to the list of interested stores. You retain the right to refuse a transaction if the point of sale does not meet your criteria or if it is located on a sales channel that you do not authorize.
• Commitment Charter: By joining Youmoq, retailers contractually agree to resell products only in their physical stores or on their own e-commerce sites, respecting your brand image.

At Youmoq, we treat your business data as strategic information. We guarantee complete confidentiality through three pillars:

• Catalog security: Your purchase prices (WSP) and stock levels are never made public. They are hidden behind a login wall ("gate"). Only professional retailers with an account validated by our team can access them.
• Anonymization from search engines: None of your product listings or prices are indexed on Google. What happens on Youmoq stays on Youmoq. Your end customers will never be able to find your "wholesale" terms and conditions by searching online.
• Discretion regarding volumes: Your sales success remains private. Only you and the Youmoq team know the exact volume of packs sold. This allows you to test the market or adjust your distribution without sending public signals to your competitors.

At Youmoq, we focus on transparent, performance-based partnerships: no fixed fees, no subscriptions.

We charge a one-time commission of 20% on sales made. This percentage covers all of our services:

• Marketing & Visibility: Promotion of your brand across our network of 15,000 qualified stores.
• Total Logistics: We cover 100% of transportation costs. We organize pickup from your warehouse and final delivery to retailers.
• Payment Guarantee: We assume the risk of non-payment. You will be paid 100% within 24 hours of shipment.
• Administrative Management: Youmoq centralizes billing and after-sales customer service.

In summary: You prepare your packs, we take care of everything else. You only pay if we sell your products.

We have designed a hassle-free logistics system for your teams. Once your 72-hour flash sale is over:

1. Preparing the packs: You prepare your 20 identical packs in your warehouse.
2. Simplified labeling: Youmoq immediately emails you 20 ready-to-use shipping labels. All you have to do is print them out and stick them on your packages.
3. Single pickup: We will arrange for our partner carrier to collect all items from your location in one trip. They will collect all 20 packages at once.
4. Zero shipping costs: Shipping is fully covered by Youmoq (included in our commission). You don't have to pay any shipping fees or contact a carrier.

Our terms and conditions define the secure framework for connecting brands and retailers. They guarantee the commitments of each party: product quality for brands and compliance with payment deadlines for stores. You can view all of our contractual documents here:[Link to Terms and Conditions].

The protection of your data is a top priority. We use advanced encryption protocols to secure your banking information. Your business data (prices, sales volumes, contacts) is never shared with third parties or publicly disclosed. See our details here: [Privacy Policy].

Our team is based in France and is available to assist you on a daily basis. We guarantee a response to any questions within 24 business hours:

• For retailers: retail@youmoq.com
• For brands: marques@youmoq.com
• Technical emergency: Via the live chat available on your dashboard.

All our legal information (SIRET number, registered office, share capital) is available in full transparency in the [Legal Notice] section at the bottom of our website.